FAQ: HEALTH INSURANCE FOR PODIATRY IN SINGAPORE
East Coast Podiatry has over the years worked closely with many international insurance companies in Singapore to provide their members with the best care possible. Establishing close working relationships with insurers allow members with podiatry coverage to have access to high quality, non-surgical treatment solutions such as shockwave therapy, super inductive system (SIS therapy), customised insoles through advanced gait analysis, supportive braces and orthotics, as well as general and routine care for nail and skin conditions.
During consultation, your Podiatrist may be able to advise you if your insurance company and policy covers your in-clinic treatment charges. Listed below are some of the insurers that we have worked with.
- Cigna
- Henner
- Bupa
- Aetna
- FWD
- AON Care
- AOK
- AXA
- AIA
- Prudential
- Aviva
- Manulife
- Liberty Insurance
- Allianz
- Tokyo Marine
- NTUC Income
- Great Eastern
- DKV Insurance
- MetLife insurance
Please be advised that our Practice currently does not have cashless / direct billing arrangements with the insurers listed above.
Please follow these steps to submit a claim request for a reimbursement of your treatment charges
- Make payment at our clinic
- Submit invoice personally to your insurer (or company HR department for group insurance policies)
It is important to note that your claims are subject to your insurer’s discretion and final assessment as stipulated in your policy agreement. If your insurer does not approve your claim, you will be responsible for the full amount of your medical care.
We ask that you present your insurance card upon registration so that we may retain a photocopy for our record-keeping purposes as this will help to facilitate communication with your insurer should they contact us.
Our Podiatrists will need to assess your condition first before they are able to advise you on what your condition is and what type of treatments they would recommend. You may schedule a consultation with us to start the process.
There are many similar insurance policies that many people have but due to various circumstances, your policy could cover very differently from another person with the same type of policy from even the same insurance agency.
Insurance policies can be largely different from local insurers to foreign insurers, and then corporate insurance. There are cases of exclusions, pre-existing conditions, lapses in premium payments, corporate insurance types and many more scenarios that affect your coverage.
Not necessarily, all claims are subject to final assessment by your underwriter. A full coverage on your policy document does not guarantee a full reimbursement.
Our Practice does not have direct billing arrangements with insurance companies. You will need to make full payment at our centre and seek personal reimbursement from your insurer.
We are unable to accept LOG/GOP at the moment, patients will need to make full payment at our centre and seek personal reimbursement directly from their insurer.
Are Consultation Fees & Treatment Fees Insurance Claimable?
Your insurance policy document should indicate if Outpatient Podiatry Consultation / Assessment / Treatment fees are covered under your plan. Please note that all claims are subject to a final assessment by your underwriter.
Do check with your insurance provider:
- That your insurance policy is in-force (active)
- If you are subject to co-insurance, co-payables or deductibles
- If you have exhausted your monthly/annual limit
- Claim submission requirements
If in doubt, please contact your insurance provider directly to ascertain your insurance coverage.